Articles

Those who know me, know that I have occasionally (well, in truth, regularly...) been very critical of the under-hand behaviour of many of the OTA's and although I have, in this instance, called out booking.com, they…

In the days before developing Right Revenue as a software solution, many of you know that I spent 20+ years in revenue management (most of which was spent in consultancy for independent hotels) During that time, I…

Following the re-opening surge in demand, hoteliers are recovering from the operational challenges with staffing and supplies, and finally have some room to breathe and look at the final quarter of the year leading…

Our question is: How you can help reduce the pressure on your hotel management staff? As the UK emerged from lockdown and took tentative steps towards freedom, hotels have faced different challenges. The Summer…

We are open!  For many of us being open brings a multitude of challenges and for some of these challenges, well, we just weren’t prepared… Many of us in specific city locations are still battling with low occupancy…

Why data will be your 2021 salvation

This week we got some amazing news that we may just have light at the end of the tunnel… A vaccine is on its way, and although it may take months to deliver, we have hope and an absolute belief that we can now call…

How to ensure that you are 'Revenue Ready' This week we got some amazing news that we may just have light at the end of the tunnel... A vaccine is on its way, and although it may take months to deliver, we have hope…

How to keep the 'stay' in Staycation (and just a little tip... you might like to read right to the bottom as we have something very special for you...) When you start a business, people who evaluate your idea tend to…

A Daily Revenue Management Check-List If you aren't lucky enough to have a Revenue Management System then here is our easy to follow guide on what you should be considering every day... Revenue Daily Check-List…

When every penny counts, why are we still not getting the basics right? The last few weeks since opening have been a roller-coaster for us all. Within our portfolio, we have hotels citing their 'best ever August'…

This week I read a really interesting article featuring the President and CEO of Marriott, Arne Sorenson and if any of you follow interviews with Arne, you will know that he has repeatedly said that the impact of…

A unique time to take back control of the OTA's I have written many times that I believed that the biggest threat to our industry was the control of the OTA's (turns out however, I was wrong and Covid-19 gazumped me…

3 for Free Here at Right Revenue, we understand that supporting each other through this terrible time and planning for a bright future is critical. To help hotels prepare for a 'new normal' and to ensure that they…

Getting past the 'C' word I don't know about you, but I am a little bit jaded hearing the 'C' word and the 'F' word and for those who may have been living under a stone, they are of course 'COVID-19' and 'Furlough'. …

What might our 'new normal' look like? These are terrible times, maybe even the worst of times... After terrible tragedies such as 9/11, the London bombings or even the 2008 recession, we all had reference points to…

Coronavirus - your check-list I am sure your 'inbox' is flooded every day with news feed about the Coronavirus. So I won't waste any of your time going over again what the virus is or the impact we have all seen…

Coronavirus - now is not the time to panic... There is absolutely no doubt that we are entering a time of huge uncertainty and there is just no denying the massive impact this terrible virus is having on us on a…

The complete journey of 'personalisation'. 'Personalisation' is the buzz word in our industry at the moment and rightly so. Last week I had the pleasure of hosting a webinar in which Nigel Alport from For-Sight and…

Forget the 4 P's of Marketing and let's look at the '6 P's of Revenue As we welcome a new year and a whole new decade, very few of us can predict what may be around the corner... but sometimes a new year can be a…

How will 2020 shape up for you - my Top Ten predictions They say that all good Revenue Managers always carry twothings: a calculator to crunch the numbers and a crystal ball to predict thefuture.  So here is my…

Booking.com change tactics - again! The threat continues… Just when you through your relationship (and I use that wordtentatively as no relationship should be one-sided) with Booking.com couldn’tget any worse, well…

Metrics that measure up! As Revenue Professionals, we allunderstand the power of numbers. We love data, we live for data and often wecan drown in data... During these blogs and our webinars, we have oftenaddressed…